tshelfer
0
- Joined
- Sep 4, 2009
- Messages
- 13,467
- Reaction score
- 2,822
- Location
- Centennial, CO
- First Name
- Tim
- Last Name
- Shelfer
Followup on the stator recall, for those living in the DFW Mid Cities area:
I called Arlington Motorsports this morning to see about getting the warranty work done. Their response was that I would have to bring the bike in and leave it, after which they would then order the part and repair it when it comes in. How long, I asked. They informed me they would probably get the part in five days or so. That means a minimum of a week with my bike sitting in their shop, waiting for a part that could be preordered.
That didn't seem like a sensible way to handle a Suzuki factory problem to me. I called Freedom Powersports in Hurst. They took down all the applicable info, and when the part is in, they'll call me to schedule service. That makes a little more sense to me.
So - I called Freedom on 2/7. They called me back on the 13th to tell me the part was in. We made an appointment, I took the bike in at 10 this morning, and was back out the door at 11:50am. In the meantime, I had a very pleasant chat with a salesman and a service writer, and got to sit on a BMW F800GT (I think I'm in love, or at least in lust) and in a Polaris Slingshot. Easy peasy.
The service guy told me that technically, they're not supposed to order the recall part unless they have the bike in hand. It's a liability thing, in case a recalled part decides to shred after they've written a ticket, but while you're still riding - apparently it's a Suzuki thing. In the case of the stator, if the bike isn't exhibiting any symptoms, they're being judicious in handling that policy.